-Transportation, Customer Service Account Coordinator
This role for the International Freight/Domestic Transportation Division supports the Company's business function responsible for the day to day tracking and tracing of ocean containers, domestic vans and flatbeds for customer orders. The work is highly precise in nature and requires a very strong attention to detail. It is vital for the work output to be very high quality, with correct results, time and time again. The Transportation, Customer Service Account Coordinator for this group will provide customer service and other duties as directed. This group provides a more contractual, set-pricing negotiation approach with freight carriers, and will act as a facilitator for carrier problem resolution in regards to claims, payments or other business issues. Interacting with customers requires a professional, formal manner where the focus is on completing the task pleasantly and correctly. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
1. Minimum Associate's Degree in Business, Transportation, Logistics or related field preferred
2. 1 year of transportation related work experience required
3. Cost management experience preferred, but not required
4. Effective oral and written communication skills
5. Excellent customer service and interpersonal skills
6. Possess a strong sense of urgency
7. Able to manage multiple projects simultaneously
8. Proficient in Microsoft Office Suite