Collections Specialist
Responsible for managing and collecting outstanding accounts receivables from clients and customers, resolving past due balances on customer accounts and answering credit override lines from the stores.
Make outbound collection calls providing clear communication and customer service regarding collections issues to external customers and internal business partners
Monitor outstanding account balances to determine next steps in the process
Answer credit limit override line and approve or deny overrides
Reconcile and resolve problems on accounts professionally, timely and courteously
Answer inbound customer calls
Fax missing invoices or statements upon request
Track past due invoices
High School Diploma or equivalent
Minimum one year collections experience
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume
Intermediate to advanced level Microsoft Excel