Collections Specialist Responsible for managing and collecting outstanding accounts receivables from clients and customers, resolving past due balances on customer accounts and answering credit override lines from the stores. Make outbound collection calls providing clear communication and customer service regarding collections issues to external customers and internal business partners Monitor outstanding account balances to determine next steps in the process Answer credit limit override line and approve or deny overrides Reconcile and resolve problems on accounts professionally, timely and courteously Answer inbound customer calls Fax missing invoices or statements upon request Track past due invoices High School Diploma or equivalent Minimum one year collections experience Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume Intermediate to advanced level Microsoft Excel